Paragon Detail

Returns & Refunds Policy

Effective Date: 21/06/2025

At Paragon Detail, we take pride in delivering high-quality car care products and want you to be completely satisfied with your purchase. If for any reason you're not, this policy outlines your rights and our process for returns and refunds.

1. Returns Eligibility

We accept returns within 14 days of the delivery date, provided the following conditions are met:

  • Products must be unused, unopened, and in their original packaging.

  • You must provide proof of purchase (order number or receipt).

  • The return must be authorised by our team before sending items back.

We do not accept returns on:

  • Used or opened products.

  • Items damaged due to misuse or neglect.

  • Products not purchased directly from www.paragondetail.co.uk

2. Non-Returnable Items

Due to the nature of car detailing chemicals and for safety/hygiene reasons, we cannot accept returns for:

  • Opened bottles or containers.

  • Custom orders.

  • Sale items or discounted bundles.

3. How to Request a Return

  • To initiate a return, please contact us at paragonyorkshire@gmail.com with your order number, the item(s) you wish to return, and the reason.

  • If your return is approved, we will provide you with return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a tracked shipping method. We are not responsible for items lost in transit.

5. Refunds

Once we receive and inspect the returned item(s), we will notify you via email. If approved:

  • A refund will be issued to your original payment method.

  • Please allow 3–5 working days for the refund to appear on your statement.

  • Shipping fees are non-refundable.

6. Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please notify us within 48 hours of delivery with supporting photos. We will either replace the item or issue a full refund, including shipping costs.

7. Contact Us

Questions about returns? Contact our team: